Return policy

SHOPPING SIMPLIFIED

Our aim is to simplify online shopping experience. We are here to build an Indian company that offers world class customer experiences. And we will constantly improvise & innovate to do better.

SHIPPING & DELIVERY

  • Orders once placed are processed within 1-2 working days.
  • Orders will be delivered within 5-7 working days after dispatch anywhere in India except North-eastern states, Andaman Nicobar, and Jammu Kashmir (which may take a little longer)
  • In case of orders cancelled after dispatch or returned to Brown Bear – all shipping costs, associated fees will be deducted from the order value.

REFUNDS

We will be happy to accept returns if any within 60 days from the date of order received. The product must be unused, not damaged with original tags and packaging. Products bought under any special offer are not eligible for Refunds.

Process will be quite simple. Email us your request for return at info@brownbear.in. We shall Confirm your return request within 2 working days. We will arrange for pick up within 3 working days. Money will be Refunded to your bank account within 14-21 days.

CANCELLATIONS

We are not able to cancel orders once the order has been placed. If so, the order can be cancelled only after receipt of delivery by the customer.

DAMAGES:

Please inform our customer care department at info@brownbear.in in the event any articles are delivered without tags or any damage within 24 hours of delivery of the order. Please do not accept delivery of the order if the packaging is not properly sealed or is damaged.