Frequently Asked Questions
Orders & Payments
How do I place an order?
Browse our collections, select your product, choose a variant, and click Add to Cart. We accept all major credit/debit cards, UPI, net banking, and popular wallets.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placing them. Once dispatched, cancellations are not possible. Email us at support@brownbear.in as soon as possible.
Is my payment information secure?
All transactions are encrypted and processed through PCI-compliant payment gateways. We do not store your card details.
Shipping & Delivery
Where do you ship?
We ship across India. For international orders, contact us at support@brownbear.in to check availability and rates.
How long will my order take to arrive?
Standard delivery within India takes 5–7 business days. Expedited options may be available at checkout depending on your location.
How do I track my order?
Once dispatched, you will receive a confirmation email with a tracking link. You can also check order status on our website under My Orders.
Products & Materials
What type of leather do you use?
All Brown Bear products are crafted from full-grain and top-grain genuine leather, sourced and processed in India. Every piece is made in partnership with Geekay International, our in-house manufacturing arm with 40+ years of expertise.
How do I care for my leather product?
Keep leather goods away from direct sunlight and moisture. Apply a leather conditioner every 3–6 months to maintain suppleness. Wipe clean with a soft, dry cloth. Avoid contact with harsh chemicals or solvents.
Will the leather develop a patina over time?
Yes — and that is part of the appeal. Full-grain leather develops a rich, unique patina with use, making each piece distinctly yours over time.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery, provided the product is unused, in its original packaging, and accompanied by proof of purchase. Customised or personalised items are not eligible for return.
How do I initiate a return or exchange?
Email us at support@brownbear.in with your order number and reason for return. Our team will respond within 48 hours.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
About Brown Bear
Where is Brown Bear based?
Brown Bear is a D2C premium leather goods brand based in Kolkata, India, backed by 40+ years of manufacturing expertise.
Are your products handmade?
Our products are crafted by skilled artisans using a combination of traditional techniques and precision manufacturing, ensuring premium quality at every step.
Do you offer corporate gifting or bulk orders?
Yes. We offer customised corporate gifting solutions for wallets, bags, accessories, and more. Write to us at support@brownbear.in with your requirements.
Still have questions? Reach us at support@brownbear.in — we typically respond within 24 hours.
