Browse our collections, select your product, choose a variant and click Add to Cart. Complete checkout using any major credit or debit card, UPI, net banking, or popular wallets including Paytm and PhonePe.

Orders can be modified or cancelled within 12 hours of placing them. Once dispatched, cancellations are not possible. Email support@brownbear.in with your order number as soon as possible.

Yes. All transactions are encrypted and processed through PCI-compliant payment gateways. We do not store your card details on our servers.

COD availability depends on your pin code and order value. You will see it as a payment option at checkout if it's available for your location.

Yes. A GST-compliant invoice is sent to your email immediately after order confirmation. You can also access it in your account order history.

Yes. Free shipping on all orders across India — no minimum order value. No hidden charges at checkout.

Orders are processed within 1–2 business days and delivered within 4–7 business days from dispatch. Metro cities typically receive orders in 4–5 days.

You will receive a tracking number via email and SMS once dispatched. If you haven't received tracking within 3 business days, contact us at support@brownbear.in.

Currently we ship within India. For international orders, email support@brownbear.in — we'll check availability and rates for your country.

We accept returns within 7 days of delivery. Items must be unused and in original packaging with tags intact. Email support@brownbear.in with your order number to initiate.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.

Yes, exchanges are welcome subject to availability. If the exchange item is of higher value, you pay the difference. If lower, we refund the balance.

Email support@brownbear.in within 48 hours of delivery with a photo of the damaged item and packaging. We will replace it immediately at no cost to you.

Yes. All Brown Bear products are crafted from 100% genuine full-grain leather. We do not use PU, bonded leather, or synthetic substitutes. Our leather is sourced and processed by our parent company, Geekay International — 40+ years of leather manufacturing heritage.

RFID blocking prevents electronic skimming — thieves using a reader device to steal your card data without physical contact. Most modern contactless cards use RFID chips. Our RFID-protected wallets block these signals, keeping your data secure in public spaces.

Absolutely. Every order ships in premium gift-ready packaging at no extra cost. We also offer curated gift sets for couples, families, and corporates. Contact us at support@brownbear.in for bespoke corporate gifting.

All Brown Bear products are handcrafted in India by our team in Kolkata, drawing on 40+ years of leather manufacturing expertise through our parent company, Geekay International.

Wipe gently with a soft, slightly damp cloth to remove surface dust. For deeper cleaning, use a pH-neutral leather cleaner. Never use soap, alcohol, or household cleaners — they strip the leather's natural oils.

Pat dry immediately with a soft cloth — never rub. Allow to air dry at room temperature, away from direct heat or sunlight. Once dry, apply a leather conditioner to restore moisture. Never use a hair dryer.

Yes — and that's a feature, not a flaw. Full-grain leather naturally darkens and develops a unique patina over time. This is the mark of genuine quality leather and is one of the reasons Brown Bear goods become more beautiful with age.